Privacy policy

Last updated: July 31, 2026

Introduction and Consent

By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Cyanne Eats Shop (the "Site," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our Site, use our services, or make a purchase. For purposes of this Privacy Policy, "you" and "your" means you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected. If you do not agree with this Privacy Policy, please do not use our Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update our Privacy Policy, we will update the "Last updated" date and post the revised version on the Site. Please review this document periodically for any changes.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information from various sources based on how you interact with our Site. In addition to the specific uses set out below, we may use your information to communicate with you, enhance our Services, comply with legal obligations, enforce our terms, and protect our rights and those of our users.

What Personal Information We Collect

Information You Provide Directly

When you use our Site, you may provide us with information such as:

  • Contact details: your name, email address, and phone number
  • Order information: billing address, payment confirmation details, and any other information provided during checkout
  • Account details: your username and password, if you create an account
  • Customer support: any information you include in communications with us, including through our contact form

Information Collected Automatically

When you visit our Site, we automatically collect certain usage data via cookies and similar tracking technologies, including:

  • Device information (device type, operating system)
  • Browser type and version
  • IP address
  • Time and date of visit
  • Pages viewed and interactions on the Site

Information from Third Parties

We may also obtain information about you from third parties, such as Shopify (our ecommerce platform) and payment processors. This may include data necessary for processing your payment and fulfilling your order.

How We Use Your Information

We use your information for purposes including, but not limited to:

  • Order processing and account management, to process your orders, manage your account, and communicate with you about your purchases
  • Customer support, to respond to your inquiries and resolve issues
  • Marketing communications, to send you marketing emails, but only with your consent
  • Fraud prevention and security, to detect, prevent, and address fraud and other security issues

Cookies and Tracking Technologies

We use cookies on our Site to power and improve our Services, remember your preferences, and help us understand how visitors use the Site. Since our Site runs on Shopify, some cookies are set automatically by the platform to enable core functionality like checkout and cart. For details, review Shopify's own Cookie Notice.

  • Essential cookies are needed to operate the Site.
  • Non-essential cookies, if used, help us understand traffic and improve the Site; your consent is required for these where applicable.

Most browsers automatically accept cookies, but you can adjust your browser settings to remove or reject them. Doing so may affect certain functionality on the Site.

Third-Party Websites and Links

Our Site may include links to third-party websites. If you follow these links, please be aware that these sites are not operated by us. We recommend reviewing the privacy policies of any third-party site you visit, as we are not responsible for their data practices.

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to access: request details about the personal information we hold about you
  • Right to correct: request corrections to inaccurate or incomplete information
  • Right to delete: subject to certain legal obligations, ask us to delete your personal data
  • Right of portability: request a copy of your data in a structured, commonly used format
  • Right to restrict processing: ask us to limit how we process your personal data
  • Right to withdraw consent: if we rely on your consent to process your data, withdraw that consent at any time

To exercise these rights, contact us at the email below. We may need to verify your identity before processing your request.

Security & Data Retention

We rely on Shopify's secure, encrypted checkout to protect your payment information. However, no security measure is perfect, and we cannot guarantee that information is completely secure while in transit or storage. We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 13 (US/Canada) or under 16 (Australia and applicable regions). If you are a parent or guardian and believe we have collected data from a child, contact us immediately so we can delete the information.

Legal Entity

This Site is operated by Cyanne Eats, a sole proprietorship. All correspondence regarding this Privacy Policy should be sent to support@cyanneeats.com.

Contact Us

For questions, requests, or complaints regarding this Privacy Policy or our data practices, contact us at:
Email: support@cyanneeats.com

Additional note: information about our refund policy is provided in a separate document, the Refund Policy.