Refund policy

Last updated: August 1, 2026

All Sales Are Final

Every product sold on Cyanne Eats Shop is an instant digital download. Because you get full access the moment your payment is confirmed, all sales are final. We do not offer refunds or exchanges for a change of mind, accidental purchase, or simply not using the product after it's been downloaded.

Technical Issues

If a file is missing, corrupted, or won't open, that's on us to fix, not something you pay for twice. Contact us at support@cyanneeats.com with your order number and a quick description of the issue, and we'll send a working replacement or repair the file at no cost.

Wrong Purchase

If you accidentally bought the wrong product, reach out before you download it and we'll see what we can do. Once a file has been downloaded, it can no longer be refunded or exchanged, since the product has already been fully delivered.

Bundle & Discount Purchases

Products bought as part of a bundle or with a discount code are subject to this same final-sale policy. Discounts applied at checkout do not change your refund eligibility.

Contact Us

Questions about a specific order or this policy can go to support@cyanneeats.com. Include your order number so we can look into it quickly.